Before your first withdrawal

Passing Your DraftKings Casino KYC Check First Time

Every licensed casino runs an identity and anti-money-laundering check; ours closes within 20 hours once the copies are clear.

Start verification now

Curaçao licensed since 2005Regulated under OGL/2005/6288/249 by the Gaming Control Board Curaçao, audited by eCOGRA and Gaming Laboratories International.

Clear before cash-out

What does the identity check involve?

You will have the whole check mapped in under a minute of reading.

Who checks

DraftKings Casino N.V.

Licence held

Gaming Control Board Curaçao, OGL/2005/6288/249

Review time

20 hours

Deadline

Before the first withdrawal

Questions

[email protected]

Age checked

18+

Quick route

You, a clear screen and four steps

Gone by the end: the worry that a blurry photo costs you another wait.

Three items, one screen

Open the verification area from your account menu and read the three item lines before touching a camera; a clean, flat surface beats a quick snap every time.

Corners before speed

Photograph your identity document square-on in daylight, all four corners inside the frame and no glare across the text; a library card table works better than a lap.

Middle digits hidden

Show the payment card image with the middle digits covered, front side up, name visible; the casino only needs to match the card to your name.

One email, then done

Send the set through once and wait for the outcome within 20 hours; the verification team emails you if a single item needs redoing, so keep an eye on that inbox.

Fewer retakes

Getting each copy right first time

That dullest of worries removed: not knowing which paper proves which point.

Photo ID

ConfirmsYour name, face and date of birth

Copy showsAll four corners, photo and expiry date readable

Proof of address

ConfirmsWhere you live now

Copy showsYour full name and address, dated within recent months

Payment card image

ConfirmsThe card used on your account

Copy showsCardholder name and last four digits, middle covered

Where it begins

The moment the check becomes unavoidable

Use this when a message about documents appears and you want to know why now.

Before the payout, not after

Your balance shows a withdrawal on hold because the licence requires identity confirmed before any money leaves the account, so photo ID, proof of address and the card image are requested together.

Raise your limit, expect a request

A cap raised upward looks like a new risk profile to the licence holder, so the same three papers are requested again to confirm the account still belongs to one verified adult.

Above your normal pattern

A payment far above your usual pattern flags the AML rules, and a short explanation of where the money came from is added to the standard document set before the payment clears.

Mismatched, so sent back

Spelling on a statement or a nickname on a card rarely matches the ID exactly, so the file returns until every name and address reads the same across all papers.

The source of funds question

A short question about your income appears because our Gaming Control Board Curaçao licence, OGL/2005/6288/249, requires DraftKings Casino to know how a balance is funded. It is routine licensing work, not an accusation aimed at you.

Depending on your file, our team may ask for any of the following.

Photo ID, both sides
Proof of address, recently dated
Payment card image, front side
Payment card image, reverse side
Selfie holding that photo ID

What sends a document back

One letter out, all out. A middle name left off the bill, or a street typed differently, breaks the link between the person and the address, so the reviewer cannot accept it. Use the full name printed on your ID Match the address exactly as the bill shows

Untouched files pass. Trimming a frame or adjusting brightness alters the file, and an altered image cannot be treated as evidence of anything. Send the untouched original photo Keep the whole page inside the frame

Old bill, no address proof. Address proof is only useful while it is current, since an expired bill does not show where you live now. Download a newer bill from your provider Check the issue date before uploading

Six things players ask

What should I know before I upload?

Use this when a document stage is holding up your first payout or you want the basics before you start.

Is my ID kept secure after I send it in?+

Yes. Everything travels over 256-bit SSL encryption, so the file is unreadable in transit. Access sits with the team handling your file, not the wider support floor. Questions about storage go to [email protected].

Can I send a passport photo taken with my phone?+

Yes. Phone shots are accepted as long as all four corners sit inside the frame and no glare hides the text. Shoot in daylight, rest the ID on a plain surface, and skip any flash or filter.

Who oversees DraftKings Casino and under what licence?+

The Gaming Control Board Curaçao oversees DraftKings Casino N.V., company number 237923, under licence OGL/2005/6288/249. eCOGRA and Gaming Laboratories International audit the games and the payout systems independently.

How long until my check is finished?+

Allow up to 20 hours from the moment a complete set lands. Most files clear inside that window, and anything blurry or mismatched goes back into the queue. You hear from the team either way.

Do I have to be verified before I can cash out?+

Yes. Your licence-backed check must be done at the latest before your first withdrawal. The casino can also ask at registration or at the first deposit, so having the three items ready saves a wait later.

Will my papers be requested a second time?+

Sometimes. An expired ID, a moved address or a card that has since been replaced all trigger a fresh look. Anything expiring on file gets flagged, and a short message tells you what to send.